FAQ

Orders & Payments

Q: Which payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For your security, all transactions are encrypted and processed through secure payment gateways.

Q: Can I modify or cancel my order after it has been placed?

A: We strive to process orders as quickly as possible. If you need to change or cancel your order, please contact us at service@navopalo.com within 2 hours of placement. Once an order has been dispatched, we are unable to make further modifications.

Shipping & Delivery

Q: Do you offer international shipping?

A: Yes, we ship our premium kitchenware to culinary enthusiasts worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Q: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package’s journey.

Q: What is the estimated delivery time?

A: Standard shipping within the USA typically takes 3–7 business days. International deliveries may take 7–15 business days depending on the destination and local customs processing.

Product Care & Quality

Q: How do I care for my Acacia wood products?

A: To maintain the natural luster and longevity of your wooden boards, we recommend hand washing with mild soap and drying immediately. Periodically apply a food-grade mineral oil to keep the wood hydrated and prevent cracking. Never soak in water or place in a dishwasher.

Q: Are your products eco-friendly?

A: Sustainability is at our core. We prioritize natural materials like responsibly sourced wood and durable cast iron, ensuring our products are both environmentally conscious and built to last a lifetime.

Returns & Exchanges

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return unused items in their original packaging within 30 days of delivery for a full refund or exchange.

Q: What should I do if my item arrives damaged?

A: We take great care in packaging our products, but if an item arrives damaged, please email us immediately at service@navopalo.com with photos of the damage. We will arrange a replacement or refund at no additional cost to you.

Contact Information

Q: How can I contact customer support?

A: We are here to assist you. You can reach our team via:

  • Email: service@navopalo.com

  • Phone: (+1) 323 642 2734 (Mon-Fri, 9 AM – 5 PM PST)

  • Corporate Address: 1350 S Park Victoria Dr, Milpitas, CA 95035, USA