Shipping Information

At Navopalo, we are committed to ensuring that your premium kitchenware arrives safely, swiftly, and in perfect condition. We partner with reliable global carriers to deliver our artisan collections to your doorstep, no matter where you are in the world.

1. Order Processing Time

  • Standard Orders: All orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • Quality Check: Each item, especially our handcrafted Acacia wood and cast iron pieces, undergoes a final inspection before being securely packaged for transit.

  • You will receive a notification via email as soon as your order has been dispatched.

2. Shipping Rates & Delivery Estimates

We offer several shipping options to meet your needs. Delivery times are estimates and commence from the date of shipping:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping (USA) 3 – 7 Business Days Calculated at Checkout
Expedited Shipping (USA) 2 – 3 Business Days Calculated at Checkout
International Shipping 7 – 15 Business Days Calculated at Checkout

  • Note: Delivery times may vary depending on your local customs processing and courier schedules.

3. Tracking Your Shipment

Once your order is on its way, we will send you a Shipping Confirmation email containing your tracking number and a link to the carrier’s website. You can monitor your package’s progress in real-time.

4. International Shipping & Customs

We proudly ship to culinary enthusiasts worldwide. Please note:

  • Duties & Taxes: For international orders, your package may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient.

  • Customs Delays: Navopalo is not responsible for delays caused by customs clearance procedures in the destination country.

5. Lost or Damaged Packages

We take great care in packaging our products to withstand the rigors of transit.

  • If your package arrives visibly damaged, please take photos and contact us at service@navopalo.com within 48 hours.

  • If your tracking information shows "Delivered" but you have not received your package, please contact the carrier directly or reach out to our support team for assistance.

6. Shipping Restrictions

  • We currently cannot ship to P.O. Boxes or APO/FPO addresses for certain large-scale kitchenware items.

  • Please ensure your shipping address is accurate at checkout. Navopalo is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Our Logistics Team

If you have any questions regarding your delivery or need a custom shipping quote for bulk orders, please reach out:

  • Email: service@navopalo.com

  • Phone: (+1) 323 642 2734

  • Address: 1350 S Park Victoria Dr, Milpitas, CA 95035, USA